Support

Help Center

Quick answers about scheduling, billing, technology, and your session, with links to the right place for more.

FAQ

Frequently Asked Questions

Scheduling

Payments & Billing

Video Conferencing

General

Training

Don't see your question? Email, call, or use our contact form.

(770) 955-2252
In-Person Technology

Displaying presentations on our TVs

Every main conference room has a large wall-mounted TV ready for your presentation or video.

Each room has both an Apple TV and a wireless HDMI device, so most laptops and tablets connect wirelessly. If your device needs an adapter, we have many on hand, and we keep Windows laptops available if you bring your presentation on a thumb drive.

Ports we support
  • HDMI: Standard (Type A)
  • HDMI: Mini (Type C)
  • HDMI: Micro (Type D)
  • DisplayPort: Standard
  • DisplayPort: Mini
  • USB-C

Don't see your port, or unsure if it's supported? Give us a call.

Most common setups
Windows laptop
Most have a standard or micro HDMI port; both work with our system.
Apple laptop
Models since 2012 support AirPlay; older ones use Mini DisplayPort. Either works.
Microsoft Surface
Connects via Mini DisplayPort; we keep the adapters on hand.
iPad / iPhone
Connect wirelessly over AirPlay.

Tip: it's always good practice to bring a backup copy of your presentation on a thumb drive.

Video Conferencing

Attending by video

Everything you need to join, prepare for, and get the most out of a virtual session. For the full virtual experience, see our virtual ADR page.

Zoom: Henning's platform of choice

Henning has been conducting video proceedings since 1999. Today, Zoom is the best platform for mediations and arbitrations of any size, letting us assign private breakout rooms to every party, just as we do in person.

Zoom is user-friendly even for the most technology-cautious. You'll receive an email invitation from us. Click the link, and Zoom opens directly. Best of all, it's completely free for our clients.

Test Your Connection ↗ Zoom Video Tutorials ↗

How breakout rooms work

  1. Join the meeting
    Click the link in your email invitation. Zoom installs automatically on desktops; the app is required on mobile.
  2. Enter your private room
    Henning staff places each party in their own private breakout room upon arrival. Only the host can enter uninvited.
  3. Meet privately with the mediator
    The mediator moves between rooms. Use "Ask for Help" to signal you're ready, or return to the Main Session.
  4. Join the main room when needed
    For opening statements or presentations, all parties can join the shared main room at any time.

What you need to participate

Device
  • Computer or laptop strongly preferred
  • Tablets work in some cases
  • Smartphones are discouraged
  • Camera and microphone required
Internet
  • High-speed broadband connection
  • Wired connection preferred
  • No public Wi-Fi
  • No mobile hotspots
Software
  • Zoom (free, installs automatically)
  • Modern web browser as backup
  • No additional software required
  • Headphones/earbuds recommended

Tips for a smooth session

A few minutes of preparation ensures your session runs without interruption.

Lighting

Position light in front of you, not behind. Back lighting will obscure your face.

Background

Use a neutral, non-distracting background. A blank wall or bookshelf works well.

Camera

Position your camera at or just above eye level for a natural, professional appearance.

Audio

Mute yourself when not speaking. Headphones reduce echo. Find a quiet, private space.

Internet

Use a wired connection or strong Wi-Fi. Avoid public Wi-Fi and mobile hotspots.

Punctuality

Log on at least 10 minutes before your scheduled time to allow for setup and check-in.